SUBMITTING A REQUEST
Please submit all requests via email to firstname.lastname@example.org. Should you require a phone call, please email us to schedule.
Access to Wheels Down Concierge is solely for the use of the Wheels Up Principal account holders. Requests can be submitted by the member, his/her significant other or personal assistant.
PRIVATE AVIATION NEEDS
All Wheels Up private aviation must be booked directly through the Wheels Up Member Services team. The concierge team is unable to assist with any private aviations needs.
TRANSPORTATION TO/FROM WHEELS UP FLIGHTS
Wheels Up Member Services will coordinate all car service and rental car requests related to your Wheels Up flights.
The Wheels Down Concierge team utilizes all necessary resources to ensure members are always set up with the best experiences around the world.
While we understand there are rare circumstances that may prevent members from not cancelling a reservation or booking; not showing up to a reservation is detrimental to our business and the reputation of both Wheels Down Concierge and our members.