AIR AGENT
hyrbid (new york, ny) or remote • full-timeCOMPANY OVERVIEW
Four Hundred is a private, membership-based community of innovators, visionaries, and industry leaders. Since our founding in 2007, we have earned a reputation as one of the most respected names in luxury travel and hospitality, known for our meticulous attention to detail and results-driven approach. With a carefully cultivated network spanning over 140 countries and across diverse industries, we seamlessly blend global reach with a national presence and local expertise. Whether it’s navigating complex challenges or creating extraordinary experiences, our commitment to excellence ensures we deliver unparalleled value to our members.
ABOUT THE POSITION
We are looking for highly motivated candidates with five or more years of experience in the travel industry to apply to join our Travel department as an Air Agent. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals. The Air Agent will handle airline ticketing and consulting, and will report to the Director of Travel.
RESPONSIBILITIES
Provide appropriate and detailed information regarding flights, fares, destinations, and special offers and products
Work closely with the Travel department on member itineraries
Effectively communicate with members and/or assistants in a professional manner
Assist with logistical aspects when needed
Assist with greeter confirmations when needed
Stay current on new airline trends and news
Reconfirm all aspects of flights, no matter how big or small
Attend conferences (as scheduled by the Director of Travel)
Maintain current records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings
QUALIFICATIONS
At least five years of experience working for a retail travel agency air department or commercial airline ticketing department
Five years or more working with the Sabre reservation system
Ability to source availability on all IATA-approved airlines
A deep understanding of airport and city codes and the geography associated with their locations
This applies to both commercial airports and FBO locations servicing private planes.
An understanding of airplane types, airline alliance programs, seat maps, and seat types is a must
A deep knowledge of fare construction and pricing is imperative, including international tariffs, fare breaking, HIPs, etc.
A solid understanding of ticket issuance, cancellations, refunding, and changing tickets is very important
Phase 4 and Phase 3.5 issuance is important
Ability to consult with members (whether over email or phone) and book airline tickets based on their individual needs
Ability to quality control all air bookings and support a busy Travel department
Proficiency with electronic resources, such as Outlook, Salesforce, Excel, PowerPoint, and Word, is required
Strong communication, organizational, decision-making, and interpersonal skills are a bonus
Ability to multi-task and work well under pressure
Work well in a team setting and be able to assist with other items if necessary
SALARY RANGE + BENEFITS
Salary Range: $75,000 - $85,000
After 90 days of employment, employees are eligible for:
Company-paid medical and dental benefits
Company-matched 401(k), up to 6% of salary matched by Four Hundred
Paid time off (per year):
12 vacation days
9 bank holidays
6 sick days
$75 per month stipend towards phone bill coverage
After first year of employment, employees are eligible for:
Annual incentive bonus, 3% of annual base salary
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At Four Hundred, we are committed to fostering an inclusive, respectful, and equitable work environment. We make all employment decisions without regard to race, color, religion, sex, gender identity, age, disability, marital status, national origin, or any other protected class under applicable law. Discrimination and harassment of any kind will not be tolerated.
We believe that diversity in backgrounds, identities, and perspectives makes our organization stronger and more effective. This policy applies to all employees, interns, applicants, and contractors.
