Air Agent
New York, NY (Hybrid) • Full-time
COMPANY OVERVIEW
Four Hundred is an intimate, membership-based community consisting of innovators, visionaries, and pioneers of the industry. We focus on enhancing our members’ lives through a holistic and high-touch approach to service. We work tirelessly to develop an understanding of our members’ lifestyle preferences and needs and strategically collaborate to help them fulfill their short and long-term goals. We work tirelessly each day to spread our global footprint across the world of hospitality to bring fresh ideas and perspectives to our members that inspire, challenge, and expand the realm of possibilities.
ABOUT THE JOB
A suitable candidate for this role will need at least five years of experience working for a retail travel agency air department or commercial airline ticketing department.
Applicants must have a solid grounding in the following:
Five years or more working with the Sabre reservation system.
Ability to source availability on all IATA approved airlines
A deep understanding of airport and city codes and the geography associated with their locations. This applies to both commercial airports and FBO locations servicing private planes.
An understanding of airplane types, airline alliance programs, seat maps, and seat types is a must.
A deep knowledge of fare construction and pricing is imperative, including international tariffs, fare breaking, HIPs, etc.
A solid understanding of ticket issuance, cancellations, refunding, changing tickets is very important.
Phase 4 and phase 3.5 issuance is important
Understanding and ability to consult with clients and book airline tickets based on their individual needs
Ability to quality control all air bookings and support a busy travel team
Provide clients with appropriate and detailed information regarding flights, fares, destinations, and special offers and products.
Understands mileage and rewards programs to whose our advisors on what to tell clients and members.
In addition to Sabre experience referenced above, proficiency with electronic resources such as Outlook, Salesforce, Excel, PowerPoint, and Word is required.
Strong communication, organizational, decision-making, and interpersonal skills are a bonus.
Ability to multi-task and to work well under pressure.