Senior Travel Consultant
New York, NY (Hybrid) • Full-time
ABOUT THE JOB
Four Hundred is a private member luxury travel and hospitality company, providing travel and lifestyle services to a select group of high-profile individuals, families and C-Suite corporations.
We are looking for a highly motivated Senior Travel Consultant with 5+ years of experience to join our growing travel team. We are looking for someone who can provide premium service levels, pro-actively anticipate the travel needs of high profile and high net worth clients, personalize the communication and delivery of the service to meet the specific needs of each client, and present options and proposals effectively based on the client’s expressed needs.
This job involves a moderate degree of complexity within established procedures and a high degree of creativity in meeting the individual needs of clients. Employees must be comfortable operating independently, with minimal supervision, in a fast-paced environment. This employee will report to the Director of Travel Experiences.
RESPONSIBILITIES
Include, but are not limited to, the following:
Consult on all client travel requests including advising clients regarding destinations, cultures, customs, weather, and activities.
Sell and coordinate transportation, accommodations, insurance, tours, and activities.
Create trip itineraries through AXUS Travel App.
Coordinate travel logistics including flights and transportation (air, train, car, boat, etc.)
Coordinate with the Dining team to make sure dining suggestions are offered and that reservations are confirmed in the itinerary.
Stay current with what’s new in the travel industry.
Track changes in weather that could affect travel.
Network within the travel industry.
Reconfirm all aspects of trip itineraries, no matter how big or small.
Modify a previously-made booking.
Complete credit card authorization forms on behalf of members, as required.
Obtain information and pertinent travel details from clients or their assistants, as necessary.
Create city guides.
Confirm car requests separate from trip itineraries.
Conduct research on destinations and industry trends.
Maintain accurate records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings.
QUALIFICATION & SKILLS
At least five years’ experience operating as a senior travel advisor.
Strong sales and interpersonal skills.
Excellent verbal and written communication skills.
Detail-oriented and highly organized, especially with prioritizing tasks and time management.
Proven track record of success.
An understanding of leisure products and services within the luxury travel sector.
Ability to book air/hotel/cars etc. in the SABRE reservation system is a must.
An understanding of financial processes within the travel industry – generate invoices, process refunds, prepay hotels and tours, etc.
Ability to handle travel issues, conflicts, complaints, cancelations, rescheduling, etc.
Working knowledge of world geography.
Willingness to engage in travel industry events as required, including but not limited to webinars, conferences, meetings with sales reps, and familiarization trips.
Willingness to “get it done” as required - the nature of our business necessitates a flexible work schedule, which includes supporting our members during holidays (unless you are observing for religious purposes) and on weekends. We require that employees lend support to requests outside of regular office hours (currently 11:00 am to 7:00 p EST, Monday through Friday).
OFFER
We offer a competitive salary.
Following a 90 day wait period we offer an expansive benefits package, including full health, dental, and vision insurance, and a 401k company-matched retirement plan.
In addition, as a Four Hundred employee you will receive 10 PTO days and 10 work remote days each year.
A birthday bonus is provided to all employees.
In a normal “non-Covid” year, Four Hundred offers summer Fridays and the ability to work remotely during the festive period, although this is a flexible policy and may fluctuate depending on the service needs of our members.
Proximity to New York City is a plus, but not a requirement.
Experience with Salesforce CRM is a plus.